Thank you for shopping at Modernmart
If, for any reason, you are not completely satisfied with a purchase we
invite you to review our policy on refunds and returns.
Interpretation and Definitions
For the purposes of this Return and Refund Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to [Company Information]
- “Goods” refers to the items offered for sale on the service.
- “Orders” means a request by you to purchase goods/services from us.
- “Service” refers to the Website.
- “Website” refers to,
- “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel your order maximum within 30 days by specifying the reason of cancellation. The maximum time limit for cancelling an order is 30 days from the date on which you received the goods/service or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. In order to exercise Your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
- By visiting this page on our website: http://ghar1.local/contact-us/
We will reimburse you not later than 15 working days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for Returns
In order for the goods to be eligible for a return, please make sure that:
- The Goods were purchased in the maximum last 30 days
- The Goods are in the original packaging
- The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over. The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
If there is any issue with the product, you will have the option of requesting the return request maximum within 30 days (However, it may vary from product to product not exceeding 30 days in any case).
You will be required to provide the details like pickup address, expected time for pickup and bank details in case of COD order for submission of return request.
Once the request is approved, our courier partner will be aligned to pick up the order as per your prescribed date and time.
Please note, the amount will be refunded for the items only, other fees like shipping fee, COD service charges etc, are non-refundable. Also, our shipping partner will pick up your returned items at no extra cost.
We cannot be held responsible for goods damaged or lost in return shipment due to the absence of original packing. Please note that we are unable to issue a refund without an actual receipt of the goods in original form.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us.